We complete a comprehensive appraisal to find out areas of the service that would benefit from process improvement. We present detailed action plans for service improvement.
Following the PDSA (Plan, Do, Study, Act) model, your team is guided in the implementation of best practice clinical services.
We train and support staff in behavioural & communication change as they process in the implementation of clinical service improvements in the workplace.
We stay with you after the life of the project, providing ongoing coaching for staff and visiting your organisation in person to support front line staff.
Visualise data and slimplify reporting process, use technological solutions to move towards automated reporting.
Use lean and PDSA improvement processes to improve access, reduce wait times and implement best practice clinical services.
Focus groups and surveys using the voice of the customer tools, developing a model which enables you to respond to patient and community needs.
Practical tools that help us connect with ourselves and others in ways that make communication more effective.
Unpacking the interplay between staff, patients and information, equipment and health service management practice and culture.